The Two Most Powerful Business Processes Are Often Overlooked…

on efficiency in creating and fulfilling demand we create key performance measures in most, if not, all functional areas—those increasing revenues, those lowering costs. Whether analyzing the productivity of a marketing campaign, a sales team, a call center, a website, or the efficiency of managing inventory, shipping out orders, or our attempts to use such tools as Six Sigma, there…

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Are You Assuming You Have Won the Game?

At a recent business retreat I commented that the faster the world changes the faster business assumptions can become obsolete. Just two days later a professional football player caught a game winning touchdown with a few seconds to play – only to have his competitor knock the ball out of his hands just before the referee could signal touchdown. His team lost the…

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